Managed IT Services for Professional Services Firms
Our managed IT services for professional services firms are built for consulting firms, marketing and creative agencies, staffing companies and other advisory shops, the kind of places where people bill for what they know. We keep those people working, and we help you prove to clients that their data is safe with you. Cyber Husky is a managed IT and cybersecurity company supporting firms across the US.
When Your Team Bills for Expertise, IT Problems Cost Revenue
An hour lost to a locked account or a slow laptop is an hour you can’t bill, and in a firm that tracks billable hours and utilization, those hours add up fast. Most of the time it isn’t anything dramatic either. It’s the same handful of small, annoying problems, over and over:
- Sign-in and multifactor authentication prompts that won’t cooperate
- Files that someone can’t open, or can’t find, right before a deadline
- A new hire who shows up on day one with no laptop and no accounts
- Client calls on Teams or Zoom that drop or won’t connect
None of that is a reason to hire a full-time IT person. It is a reason to have someone on call who knows your setup, fixes things quickly and keeps the same issue from coming back next week. That’s what good IT support for professional services firms looks like from the inside: quick, personal and a little boring, in the best way.
What IT Services for Professional Services Firms Should Cover
Good IT services for professional services firms keep billable people productive and keep client data where it belongs. Our managed IT services cover the pieces below, and they’re the same pieces we’d want in place if we were billing by the hour ourselves.
Help Desk Support for Billable Teams
When someone calls, a real person answers, with an average first response of 15 to 30 minutes (that's how fast we respond, not a promise on how fast every fix lands). Business-down problems are covered 24/7, routine requests get handled in business hours, and on-site support is included when someone needs to be there in person. That's the kind of professional services IT support that keeps people billing.
Onboarding and Offboarding for Staff, Contractors and Project Teams
With Intune and Autopilot, a new laptop shows up already set up, so day one isn't spent waiting on IT. Contractors and project teams get guest access that expires on its own, and when somebody leaves, their access goes the same day.
Microsoft 365, Teams and SharePoint for Client Collaboration
Most firms already work with clients in Microsoft Teams and SharePoint, and we set those up so you can share a workspace with a client without leaving external sharing wide open for the whole internet. Retention rules hang on to the records you're supposed to keep, for as long as you're supposed to keep them, and we keep OneDrive from slowly turning into everybody's junk drawer.
Devices for Hybrid and Traveling Staff
Your people bounce between the office, home, airport lounges and client sites, so a laptop has to be safe wherever it happens to be opened. We look after Windows and Mac alike, keep the drives encrypted and, if someone leaves a laptop in a cab, we can wipe it remotely before anybody gets a look at client files.
Backup and Recovery
We back up Microsoft 365 and your endpoints, and we test the restores, because a backup nobody has ever restored from is mostly a hope.
IT Support for Consulting Firms, Agencies, Staffing Firms and More
Every type of firm has its own pain points. This page focuses on consulting, agency and staffing work, and if you’re in one of the other professions below, we have a page written just for you.
| Firm type | Common IT pressures | Where to learn more |
|---|---|---|
| Management and IT consulting firms | Client NDAs, security questionnaires, constant travel, contractor access | This page |
| Marketing, creative and PR agencies | Large files, Adobe Creative Cloud, Mac fleets, freelancers, client asset sharing | This page |
| Staffing and recruiting firms | Candidate PII, high-volume onboarding, remote recruiters, payroll fraud | This page |
| Law firms | Confidential matters and document management | IT for law firms |
| Accounting and CPA firms | Tax season uptime and client financial data | IT for accounting firms |
| Engineering and architecture firms | Large design files and CAD performance | IT for engineering and architecture firms |
| Financial advisory firms | Regulatory exams and client account data | IT for financial services firms |
| Insurance agencies | Policyholder data and carrier portal access | IT for insurance companies |
For consulting firms, the job is mostly about protecting client data under NDA and handling travel and contractor access cleanly, which is what we mean by IT services for consulting firms. Agencies need IT support for creative agencies that actually understands Macs, Adobe Creative Cloud and large file transfers, and that’s the heart of our managed IT services for agencies. Staffing and recruiting shops live in an applicant tracking system full of candidate data, so IT services for staffing companies (and IT support for recruitment agencies) have to protect PII and keep high-volume onboarding moving.
So whether you’re shopping for managed IT for consulting firms, IT support for marketing agencies or IT support for staffing agencies, the groundwork ends up looking pretty similar. You want identities locked down and client and candidate data protected, onboarding that doesn’t eat a whole week, and decent records of all of it for when a client asks what you’ve done to protect them.
Client Security Questionnaires, SOC 2 Readiness and Cyber Insurance
Clients and insurers want to see proof these days, and a vendor risk assessment has a way of showing up right when you’re trying to close a deal. If the evidence is already sitting there and someone can field the technical questions for you, those reviews get a whole lot less painful. It can even help you win the work, because a quick, clean answer to a security review tells a prospect you take their data seriously before the contract is signed.
Answering Client Security Questionnaires With Evidence
We'll go through each security questionnaire and vendor risk assessment with you, and we hand over the reports and policies that back up your answers, things like MFA coverage, patch status, backup tests and training records. So if a client audit comes up, you're pulling files out of a folder instead of scrambling for a week.
SOC 2 Readiness Assessment When Clients Start Asking
Sooner or later a big client asks for SOC 2. Our SOC 2 readiness services get you ready for that, starting with a readiness assessment, then closing the gaps and putting the controls in place. We get you prepared for the audit itself, but an independent CPA firm is the one that actually performs it.
Meeting Cyber Insurance Requirements
Carriers commonly want MFA, EDR or MDR, solid backups and security awareness training before they'll write or renew a policy. We put those cyber insurance requirements in place and document them. Our cyber insurance guide explains what most carriers look for.
Cybersecurity for Professional Services Firms
Cybersecurity for professional services firms really starts with email, since that’s how most of the trouble gets in the door. Business email compromise and invoice fraud are a big part of it, along with credential phishing and plain old accidental exposure of client data, and any one of them can cost you a client’s trust.
Email protection with impersonation defense, multifactor authentication, Conditional Access, endpoint security and security awareness training all come with our managed IT. If you want another layer on top, managed detection and response puts a human-staffed SOC on watch 24/7/365, and vulnerability management goes looking for weak spots so we can fix them before somebody else finds them.
Protecting Client Data in Microsoft 365 and SharePoint
Chances are your client work already lives in Microsoft 365, so the real question is whether the right people can see it and nobody else can. We use Microsoft Purview sensitivity labels and data loss prevention, tighten up external sharing, clean out the permissions that have quietly piled up over the years, and set retention to match your client agreements and confidentiality obligations. If you haven’t fully moved over yet, our Microsoft 365 migration team can take care of that.
Guest access deserves its own mention. Clients, contractors and freelancers tend to collect more access than anybody meant to hand out, and it almost never gets cleaned up by itself, so we go through it on a schedule and pull whatever isn’t needed anymore.
A couple of examples from our project work:
- Tightened SharePoint security and collaboration for a global company with about 500 remote users, including role cleanup and automated onboarding and offboarding.
- Rebuilt a disorganized SharePoint environment into a clean intranet with least-privilege permissions, sensitivity labels, audience-targeted navigation, and Power Automate approvals.
Using AI Without Leaking Client Data
Odds are your team is already itching to use Claude, Microsoft Copilot and ChatGPT for proposals, research and client reports, and they should. The catch is that client data has to stay protected, and nobody wants a confidential deck pasted into a free tool on someone’s phone.
AI governance and security are included in our Managed IT, so we help you decide which tools are approved, set them up with the right controls and keep an eye on how they’re used. For bigger rollouts, policy writing and training, our AI consulting team can help, and our guide to writing an AI policy for employees is a solid place to start.
Fully Managed or Co-Managed IT for Your Firm
There are two ways we usually work with firms, and plenty of them start one way and switch later. If you’re not sure which fits, our article on co-managed vs outsourced IT lays out the tradeoffs.
Fully Managed IT for Firms Without IT Staff
This fits firms with 5 to 300 users and no one in-house. You get help desk, security, devices and cloud management for flat, predictable monthly pricing, with no nickel-and-diming. Smaller shops can also look at our small business IT page, which covers our outsourced IT services for small business.
Co-Managed IT for Firms With an IT Person or Team
Already have an IT person, or a small team? Our co-managed IT services pick up the things that are hard for one or two people to cover, like after-hours support, security operations and an extra set of hands when a project comes along, while your team stays in charge of the calls that matter.
How Cyber Husky Works With Professional Services Firms
Getting IT support for professional services firms right means understanding how you bill and what your clients expect from you. That’s where we begin, and once we know how the firm runs day to day we get you onboarded and keep tuning things as you grow. Onboarding tends to take about 2 to 4 weeks.
Review Your Environment and Client Obligations
We look at your systems, devices and Microsoft 365 setup, along with the security terms in your client contracts and any questionnaires you've been answering.
Onboard in 2 to 4 Weeks
It usually only takes 3 or 4 short meetings on your end, and we deal with your current provider directly so nobody at your firm gets stuck playing middleman.
Operate and Plan Ahead
After that it's day-to-day support, monthly business reviews (MBRs) and quarterly vCTO planning, tied to whatever's coming next for you, whether that's a new office, a new service line or a bigger client roster.
Why Professional Services Firms Work With Cyber Husky
We try to be the IT team a busy firm doesn’t have to think about. Here’s what that looks like in practice:
- A human help desk with a 15 to 30 minute average first response
- Flat, all-inclusive pricing with no nickel-and-diming
- Security built into every plan, not sold as an afterthought
- Microsoft Solutions Partner in Modern Work, Security, Infrastructure, and Data & AI
- We have never lost a managed IT client to a competitor
“We rely on Cyber Husky for employee onboarding and offboarding, helpdesk support, infrastructure management, and cybersecurity.”
— William Rowe, Operations, E2i
Talk to Cyber Husky About IT for Your Firm
Whether you’re a 15-person consultancy fielding your first security questionnaire or a growing agency tired of IT getting in the way of client work, we’d be glad to take a look. To get started, contact Cyber Husky online or call (843) 308-3084.
FAQs
What do managed IT services for professional services firms include?
Managed IT services for professional services firms usually include a help desk, device management for Windows and Mac, Microsoft 365 and SharePoint administration, email security, backups, and onboarding and offboarding for staff and contractors. Ours also include on-site support, security awareness training, AI tool governance, monthly business reviews and quarterly vCTO planning, all for a flat monthly price.
How do you help us answer client security questionnaires?
We work through each questionnaire with you and answer the technical questions, then give you the evidence behind the answers, such as MFA coverage reports, patch status, backup test results and training records. Over time we keep that evidence current, so the next vendor risk assessment takes hours instead of weeks of digging.
Can you help us get ready for SOC 2?
Yes, on the readiness side. We run a SOC 2 readiness assessment, identify gaps against the criteria your auditor will use, and implement and document the technical controls. The SOC 2 audit itself has to be performed by an independent CPA firm, so we prepare you for it rather than issuing the report ourselves.
Do you support Mac users and creative software?
Yes. We support Mac fleets alongside Windows, including device management, encryption, updates and remote wipe. We also support Adobe Creative Cloud licensing and installs, and we help agencies set up reliable ways to share and transfer large files with clients and freelancers without relying on personal accounts or unsecured links.
How do you handle contractors and freelancers who need temporary access?
We give contractors and freelancers guest access or limited accounts that only reach the files and Teams channels they need, with expiration dates so access ends automatically. When a project wraps or someone leaves early, we remove access the same day, which keeps client data from lingering with people who no longer need it.
Can our team use AI tools like Claude or Copilot safely with client data?
Yes, with the right setup. We help you choose approved tools like Claude, Microsoft Copilot and ChatGPT, configure them with business-grade data protections, write a clear AI policy and train your team on what is and isn't okay to share. AI governance and security are included in our Managed IT.
Do you work with firms that already have an IT person?
Yes. Co-managed IT is a good fit when you already have an IT person or small team. We cover what's hard for one or two people to handle alone, like after-hours support, security monitoring, documentation and project work, while your team stays in charge of priorities and day-to-day decisions.
How much do managed IT services cost for a professional services firm?
We charge a flat per-user monthly price based on your number of users, your environment and the security level you need, with on-site support included and no surprise charges. Projects over 20 hours are scoped and quoted up front. Our article on how much managed IT services cost explains the factors in more detail.