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Managed IT Services

Monitoring and Management of Infrastructure

Continuous monitoring and proactive management of your IT infrastructure to ensure optimal performance and availability.

Key Features:

  • Real-time health and performance monitoring.
  • Incident response and remediation.
  • Preventative maintenance to minimize downtime.

Streamlined identity and access management, including onboarding and offboarding users efficiently.

Key Features:

  • Integration with Microsoft Entra ID for access control.
  • Multi-factor authentication (MFA) policy implementation and monitoring.
  • Periodic access reviews and compliance reporting.

Comprehensive management of your cloud environment, including Microsoft 365, Azure resources, and other clouds.

Key Features:

  • Monitoring and optimization of virtual machines, storage, and networking.
  • Management of Microsoft 365 services, including Exchange, Teams, and Defender for Business.
  • Cost and performance optimization strategies for cloud resources.

Multi-layered endpoint protection combined with user training to reduce security risks.

Key Features:

  • Deployment and configuration of endpoint security tools to protect against malware, ransomware, and phishing attacks.
  • Regularly updated training programs for staff to enhance cybersecurity awareness and phishing simulations.
  • Monthly reports on team’s security awareness training performance.

Management of VOIP phone systems and IoT devices to ensure reliable communication and secure operations.

Key Features:

  • Deployment, configuration, and management of VOIP systems, including call routing, voicemail integration, auto-attendant, and troubleshooting.
  • Support for building access systems, security cameras, networked printers/plotters, and conferencing equipment, with real-time monitoring and security best practices.

Ongoing management of updates for operating systems and applications.

Key Features:

  • Pre-deployment patch testing to minimize risks. Cyber Husky deploys endpoints that emulate clients’ environment for testing patches.
  • Automated patch rollout with oversight to ensure successful deployment.
  • Regular reporting on patch compliance.

Comprehensive policy management to align your IT operations with industry best practices and regulatory standards.

Key Features:

  • Drafting and implementation of policies such as acceptable use, data classification, and incident response.
  • Policy updates to stay compliant with evolving regulations.
  • Stakeholder collaboration to ensure policies meet organizational goals.

Ensuring business continuity by implementing a robust disaster recovery strategy to protect against data loss, cyber incidents, and system failures.

Key Features:

  • Development and maintenance of a disaster recovery (DR) plan, including recovery time objectives (RTO) and recovery point objectives (RPO).
  • Monthly tests for backups of critical systems and data.
  • Annual testing of disaster recovery plan to ensure effectiveness.
  • Rapid response and recovery assistance in the event of system failure or data loss.
  • Documentation and review of business continuity strategies to align with industry best practices.

Assistance with the procurement and deployment of IT hardware tailored to your organization’s needs.

Key Features:

  • Hardware specification sheet creation based on organizational requirements. The spec sheet is updated annually and will be updated as needs change.
  • Vendor selection, negotiation, and procurement.
  • On-site or remote setup and configuration.

Protecting sensitive data and communications through advanced filtering, data security policies, and access control mechanisms.

Key Features:

Spam & Phishing Filtering:

  • Implementation of advanced email security solutions to block spam, phishing attempts, and malicious attachments.
  • Continuous tuning of security policies to reduce false positives and improve threat detection.

Data Loss Prevention (DLP):

  • Configuration of DLP policies to control access and prevent accidental or unauthorized data exposure.
  • Automated enforcement of rules to restrict sensitive data sharing.
  • Encryption of emails and documents classified as sensitive to prevent unauthorized access.

We offer a structured, tiered support system to resolve issues efficiently, from common IT problems to complex technical challenges.

Key Features:

  • Ticketing system with SLA tracking.
  • Support for software, hardware, and user-related issues.
  • User support & education through on-call/screenshare collaboration.

Strategic IT consulting to align your technology initiatives with business objectives.

Key Features:

  • Development of long-term IT roadmaps.
  • Guidance on technology investments and project planning.
  • Quarterly strategy sessions and reporting.