Managed IT Services

  • Continuous monitoring and proactive management of your IT infrastructure to ensure optimal performance and availability.

    Key Features:

    • Real-time health and performance monitoring.

    • Incident response and remediation.

    • Preventative maintenance to minimize downtime.

  • Streamlined identity and access management, including onboarding and offboarding users efficiently.

    Key Features:

    • Integration with Microsoft Entra ID for access control.

    • Multi-factor authentication (MFA) policy implementation and monitoring.

    • Periodic access reviews and compliance reporting.

  • Comprehensive management of your cloud environment, including Microsoft 365, Azure resources, and other clouds.

    Key Features:

    • Monitoring and optimization of virtual machines, storage, and networking.

    • Management of Microsoft 365 services, including Exchange, Teams, and Defender for Business.

    • Cost and performance optimization strategies for cloud resources.

  • Multi-layered endpoint protection combined with user training to reduce security risks.

    Key Features:

    • Deployment and configuration of endpoint security tools to protect against malware, ransomware, and phishing attacks.

    • Regularly updated training programs for staff to enhance cybersecurity awareness and phishing simulations.

    • Monthly reports on team’s security awareness training performance.

  • Management of VOIP phone systems and IoT devices to ensure reliable communication and secure operations.

    Key Features:

    • Deployment, configuration, and management of VOIP systems, including call routing, voicemail integration, auto-attendant, and troubleshooting.

    • Support for building access systems, security cameras, networked printers/plotters, and conferencing equipment, with real-time monitoring and security best practices.

  • Ongoing management of updates for operating systems and applications.

    Key Features:

    • Pre-deployment patch testing to minimize risks. Cyber Husky deploys endpoints that emulate clients’ environment for testing patches.

    • Automated patch rollout with oversight to ensure successful deployment.

    • Regular reporting on patch compliance.

  • Comprehensive policy management to align your IT operations with industry best practices and regulatory standards.

    Key Features:

    • Drafting and implementation of policies such as acceptable use, data classification, and incident response.

    • Policy updates to stay compliant with evolving regulations.

    • Stakeholder collaboration to ensure policies meet organizational goals.

  • Ensuring business continuity by implementing a robust disaster recovery strategy to protect against data loss, cyber incidents, and system failures.

    Key Features:

    • Development and maintenance of a disaster recovery (DR) plan, including recovery time objectives (RTO) and recovery point objectives (RPO).

    • Monthly tests for backups of critical systems and data.

    • Annual testing of disaster recovery plan to ensure effectiveness.

    • Rapid response and recovery assistance in the event of system failure or data loss.

    • Documentation and review of business continuity strategies to align with industry best practices.

  • Assistance with the procurement and deployment of IT hardware tailored to your organization’s needs.

    Key Features:

    • Hardware specification sheet creation based on organizational requirements. The spec sheet is updated annually and will be updated as needs change.

    • Vendor selection, negotiation, and procurement.

    • On-site or remote setup and configuration.

  • Protecting sensitive data and communications through advanced filtering, data security policies, and access control mechanisms.

    Key Features:

    • Spam & Phishing Filtering:

    • Implementation of advanced email security solutions to block spam, phishing attempts, and malicious attachments.

    • Continuous tuning of security policies to reduce false positives and improve threat detection.

    • Data Loss Prevention (DLP):

    • Configuration of DLP policies to control access and prevent accidental or unauthorized data exposure.

    • Automated enforcement of rules to restrict sensitive data sharing.

    • Encryption of emails and documents classified as sensitive to prevent unauthorized access.

  • We offer a structured, tiered support system to resolve issues efficiently, from common IT problems to complex technical challenges.

    Key Features:

    • Ticketing system with SLA tracking.

    • Support for software, hardware, and user-related issues.

    • User support & education through on-call/screenshare collaboration.

  • Strategic IT consulting to align your technology initiatives with business objectives.

    Key Features:

    • Development of long-term IT roadmaps.

    • Guidance on technology investments and project planning.

    • Quarterly strategy sessions and reporting.