Hospitality IT Support For Hotels and Restaurants

At Cyber Husky, we offer hospitality IT support to modern hotels, resorts, and restaurants. Our support services range from robust IT systems that keep guest services running smoothly to Wi-Fi, online reservations, and card payment.

Our experts will manage your cloud infrastructure, security, network, and more to keep your guests – and workforce – happy.

In Hospitality, System Uptime Is Part of the Guest Experience

When it comes to hospitality, guests and customers expect instant, seamless service. If a hotel’s internet, booking system, or smart-room device goes offline, it directly impacts guest satisfaction. That’s why hospitality IT services should have as little downtime as possible.

The Real-World IT Challenges Hotels and Restaurants Face

Internet and Wi-Fi downtime during peak hours

If the Wi-Fi or wired internet goes down or slows to a crawl when guests need it most, customer satisfaction will suffer. Poor IT services for hotels, such as slow or failing connectivity during peak demand, will directly drive guests away.

POS system glitches and transaction delays

Restaurants and hotels rely on point-of-sale (POS) systems for orders and payments. If a POS terminal crashes or suffers a software glitch, it creates a domino effect that causes long waits, missed orders, incorrect bills and frustrated customers. As part of our IT solutions for the hospitality industry, we offer fast troubleshooting and support for POS systems.

Guest data breaches and weak security policies

Hotels are often victims, or prime targets, of cyberattacks. You collect sensitive data that is valuable to hackers, including guests’ names, contact information, travel itineraries, and especially payment card information.

Lack of tech support during late-night operations

Guests arrive at all hours, mobile food orders keep coming in, and some resorts run 24/7. Our hotel IT support team monitors your systems day and night to keep guests happy and service running smoothly.

What You Get With Our Hospitality IT Services

Our specialized hospitality IT services are designed to meet the needs of hotels, resorts, and chain restaurants of any size via:

24/7 Help Desk and Support for Staff and Systems

We provide live hospitality IT support to your staff, whether on-site or remote, at any time of day. Experienced technicians answer 24/7 help lines and monitor systems proactively, solving issues before they impact your guests. We maintain industry-leading response times and ensure even late-night emergencies are handled ASAP.

Network Infrastructure Setup & Troubleshooting.

At Cyber Husky, our hospitality IT solutions include full network infrastructure setup and troubleshooting. We have the expertise to design, develop, deploy and troubleshoot networks to keep your key infrastructure operational.

Cybersecurity and Threat Protection.

Guest and corporate data are meant to be locked down with advanced security. Our IT support for hospitality businesses includes endpoint security, firewalls, and intrusion detection tools to protect every computer, tablet, and POS terminal. This is coupled with 24/7 monitoring, threat detection and rapid incident response.

Patch Management and Software Update.

Our managed IT services for hospitality include patch management service tests, operating system and application updates on schedule across servers, desktop PCs, kiosks, and POS terminals. By keeping systems up-to-date, we help prevent malware or ransomware attacks and ensure compliance with industry standards.

The Cost of Bad IT in a High-Expectation Industry

Bad IT costs hospitality businesses more than just revenue. It also leads to:

Downtime.
Data breach expenses.
Reputational damage and lost guests.
Higher operating costs.

Always-On Protection for Guest and Payment Data

Our services are built around continuous protection for you and your guests. We use advanced cybersecurity practices with strict PCI compliance for all payment systems, meaning all credit card transactions are encrypted end-to-end and processed on isolated networks.

We also implement multi-factor authentication for back-office systems and regular security scans of guest networks.

Why Choose Us for Hospitality IT Support

With our managed IT support, hospitality sector clients will enjoy:

Complete peace of mind that you don’t have to juggle multiple vendors or hire extra staff to cover all your IT needs.
Stay cutting edge without having to hire a full IT department.
Secure IT consulting for hospitality services with certified professionals who can help you overcome any challenges you face.
All-Inclusive pricing with no hidden fees and a full cybersecurity suite included in each of our cloud-managed IT for hospitality service tiers.
Rapid resolution and 24/7 coverage to help hotels and restaurants resolve their IT problems quickly.
Systemic approach to IT Support as demonstrated in our service delivery.

How to Get Started with Us

Getting started is easy; simply contact us and request hotel IT consultancy services. We will perform a no-obligation assessment of your current IT infrastructure and identify areas of risk and improvement. Next, we’ll present a customized support plan that covers network upgrades, security hardening, and 24/7 monitoring.

FAQs

What is included in hospitality IT support?

We specialize in end-to-end IT Support for hotels and restaurants. Our team offers staff technical support through a help desk twenty-four hours a day, seven days a week.

Why do hotels and restaurants need 24/7 IT support?

Guests and staff rely on technology to book reservations and manage stays., If a network switch fails at midnight or a server reboot is needed after-hours, you need immediate help.

Can you support multiple locations or large hotel chains?

Yes, we have experience managing complex, multi-site deployments. We use centralized monitoring and management tools to oversee multiple properties at once.

How do you protect my guests’ credit cards and personal data?

We ensure PCI/DSS compliance with payment systems, encrypt data in transit and at rest, and segregate networks so guest Wi-Fi cannot reach back-end databases.

How do I start working with your team?

Simply reach out via our website or phone. We’ll schedule a kickoff meeting to understand your needs and perform an IT assessment.